Shipping Policy

At Bright Box Homes, we strive to deliver a seamless and transparent shipping experience. Here’s an overview of our shipping policies:

Production Time:

Each of our custom-built container homes is crafted to order. Production takes approximately 25 - 30 business days from the date of purchase.

Shipping Time:

After production, shipping times vary by location and typically range from 30 to 50 days, sometimes a bit longer. This includes both cargo ship transport and overland delivery.

Shipping Costs

Your shipping costs are all inclusive, including to any destination in the continental United States, as well as international destinations. All Customs, Duties, Taxes, Port Fees, and local delivery within the country of purchase are covered in the purchase price.

Order Tracking and Delivery

Tracking Information:

Once your order ships you can track your home’s journey by simply entering your order number within our chat section on the website. We routinely provide you with periodic manufacturing status updates via email. Or we welcome your call!

Delivery and Signature:

A signature will be required upon delivery to confirm receipt and ensure secure handover of your home.

Damage or Loss in Transit

Reporting Issues:

While our homes are securely packaged, we understand that transit issues may occur. If your home arrives damaged, contact us immediately with detailed photos and descriptions.

Compensation and Replacements:

We provide free replacement parts for reported damages. In cases of significant repairs, partial credits may be issued. Additionally, your container home is protected by a 3-year warranty for added peace of mind.

Customer Support:

For any shipping-related questions or concerns, our customer support team is here to assist. Visit our Contact Us page for more information on how to get in touch with us. Or call 1-800-571-3183

At Bright Box Homes, we are dedicated to making your shipping experience as smooth and transparent as possible